FAQs

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FAQs

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Q. How do I book in a call?

A. You can call us, email us or fill out a form on the Request a Quote section of our website, and we can get you booked in with a time and date that is best for you.

 

Q. How long does the call take?

A. It depends on how many items we are quoting for and what questions you’d like answered. If it is for 1- 3 items, around 15 minutes. 4-7 items, around 20 minutes. 8+ items, around 30 minutes.

 

Q. From a previous experience, I’ve had companies in to quote who will stay for hours and want me to sign up on the day. Do you do this?

A. Absolutely not. We pride ourselves in giving the customer all the information they require, if they are happy or would like to discuss it further, our door is always open to come and have a chat and a coffee.

 

Q. How long is your guarantee?

A. We offer a 10 year guarantee on all supply and fit installations.

 

Q. I have an existing flat roof extension, can I put a Flat Roof-light or a Lantern Roof in there?

A. Yes you can, we can take care of the installation for you.

 

Q. What is the process from the point of quoting to installation?

A. Once you are happy with your order, we will invite you into the showroom to sign the order, then we’ll pass all your details down to our installation team. They will contact you within a few days of signing up to arrange a surveying and installation date, which is all worked to fit around you. From survey to installation it is normally around 4 – 6 weeks depending on the style and amount of items ordered.

 

Q. Looking to have a Conservatory built, but don’t know if I’m allowed to have one or if I need planning permission?

A. We undertake all of that work and make sure everything is built to building regulations, so you will have peace of mind knowing everything will get dealt with by us.

 

Q. I have a Conservatory with a polycarbonate roof. Can I just change the roof to make the room warmer? 

A. Absolutely, you can replace it (just the roof) with solar reflective double glazed glass or a solid / guardian roof. We can do both for you.

 

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